ledgewin's Privacy Policy

This Privacy Policy ("Policy") applies to the collection, processing, and protection of information between the ledgewin platform ("we", "us") and its users ("you", "your"). By using the ledgewin website (ledgewin.lat), you are considered to have expressly agreed to the terms of this Policy. Please read this Policy carefully.

1. Information We Collect

We may collect the following types of information during registration, transactions, and use of services on the ledgewin platform:

1.1 Personal Identification Information

• Full name and date of birth.
• Email address and contact details.
• National ID or passport number (for identity verification).
• Current address and residence details.

1.2 Financial and Transaction Information

• Partial details of bKash, Nagad, Rocket, or Upay mobile banking accounts (not the full PIN or password).
• Deposit and withdrawal history and amounts.
• Transaction time, date, and reference number.

1.3 Technical and Usage Information

• IP address and device type.
• Browser version and operating system.
• Pages visited on the website, session duration, and click patterns.
• Data collected from cookies and similar tracking technologies.

1.4 Communication Information

• Records of your conversations with us via live chat or email.
• The content of complaints, requests, or comments.

2. How We Collect Information

We collect your information in the following ways:

• Directly provided: Information you give us when filling out registration forms, completing transactions, or contacting us.
• Automatic collection: Information automatically collected through cookies, log files, and similar technologies while you use the website.
• Through third parties: Information received from identity verification agencies, payment processors, or fraud prevention services.

3. Purpose of Using Information

ledgewin uses your information for the following lawful purposes:

3.1 Account Management

To create, manage, and maintain your ledgewin account; to verify age (confirming 21+ years) and confirm identity.

3.2 Providing Services

To process deposits, withdrawals, and other financial transactions; to provide uninterrupted access to various games and betting services including slots, cricket betting, cannon fishing, Hip Hop Panda, and others.

3.3 Customer Support

To provide support in Bengali via 24/7 live chat and email; to respond properly to your complaints or inquiries.

3.4 Security and Protection

To prevent fraud, money laundering, and unauthorized access; to detect and investigate unusual account activity.

3.5 Legal Obligations

To comply with applicable laws, regulations, or directives from regulatory authorities; to maintain records required for cooperation with legal proceedings or investigations.

3.6 Service Improvement

To analyze user experience and improve the platform's features, speed, and security.

4. Sharing and Disclosure of Information

ledgewin does not sell, rent, or commercially exchange your personal information with any third party. However, information may be shared in the following limited circumstances:

• Service providers: Trusted third parties assisting with payment processing (bKash, Nagad, Rocket, Upay), identity verification, and cybersecurity services — who receive only the minimum information necessary for their specific tasks.
• Legal authorities: In response to court orders, legal claims, or lawful requests from government regulatory bodies.
• Business transfers: In the event of a merger, acquisition, or transfer of business operations, where the acquiring party will be bound to uphold the same privacy standards.

5. Cookie Policy

The ledgewin website uses cookies to operate smoothly and improve the user experience. Cookies are small text files stored on your device.

5.1 Cookies We Use

• Essential cookies: Required for login sessions, security tokens, and the core functionality of the platform.
• Functional cookies: To remember your preferences, language settings, and customizations.
• Analytics cookies: To collect anonymous data for site traffic, page visit patterns, and error detection.

5.2 Cookie Control

You can disable cookies at any time from your browser settings. Please note that disabling essential cookies may cause some ledgewin services to not function properly.

6. Data Security Measures

To protect your personal and financial information, ledgewin applies industry-standard technical and administrative security measures:

• SSL encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Secure servers: Your information is stored in secure data centers with strictly controlled access.
• Access control: Only authorized staff can access information required for their specific tasks.
• Regular audits: Security measures are regularly reviewed and tested.
• Two-factor verification: An additional verification layer is used for sensitive actions.

However, transmitting information over the internet is not completely secure. While we are committed to providing the highest level of protection, we cannot guarantee absolute security.

7. Data Retention Period

We retain your information for as long as necessary. The general policy is:

• Active account data: Retained for the entire duration that the account remains active.
• After account closure: Relevant information may be retained for up to five years to meet legal obligations and resolve disputes.
• Financial transaction records: Retained for the period specified under anti-money laundering and related laws.
• Cookie data: Deleted at the end of a session or within a maximum of one year, depending on the type of cookie.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you and receive a copy of that information.

8.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you may request us to correct it.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, information retained due to legal obligations is outside the scope of this right.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. In such cases, we will consider your request and take appropriate action.

8.5 How to Exercise Your Rights

To exercise any of the above rights, write to us at: [email protected]. We will respond as quickly as possible after verifying your identity.

9. Privacy of Minors

ledgewin strictly prohibits providing services to persons under the age of 21. We do not knowingly collect any information from minors. An age verification process is applied at the time of registration.

10. Third-Party Links

If the ledgewin website contains links to any third-party websites, those sites follow their own privacy policies. ledgewin is not responsible for the protection of your information on third-party sites. Please read the privacy policy of any third-party site before visiting it.

11. International Data Transfers

Your information may be stored and processed on servers outside Bangladesh. In such cases, we ensure that the information is processed under safeguards consistent with the standards described in this Policy.

12. Changes to This Policy

ledgewin reserves the right to update this Privacy Policy at any time as needed. For any significant changes, we will publish a notice on the website and the "Last Updated" date at the top of the Policy will be changed. If you continue to use the service after any changes, you will be considered to have agreed to the updated Policy.

We encourage you to visit this page regularly to stay informed about the latest version of the Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following:

• Email: [email protected]
• Live chat: 24/7 live chat support on the website — assistance available in Bengali.

We take your privacy seriously and are committed to responding to your requests in a timely manner.